End user Service Desk
ONE SINGLE POINT OF CONTACT FOR EXPERT USER SUPPORT
End User Service Desk provides the right people, processes, and technology to deliver high-value IT services 24/7 so that your business can carry on doing what you do best, without interruption.
Why outsource?
Operating an in-house service desk entails complexities that require astute management and resources. The day-to-day demands can be both relentless and resource-intensive, encompassing talent acquisition and development, evolving technology ecosystems, and unceasing operational coordination.
Challenges of an In-House Service Desk?
1.
Demand
Providing a high-quality service against cyclical and dynamic demand is costly to deliver in house as you must design and resource it for the highest demand
2.
Capability
Increasing numbers of devices and applications used in your business environment, combined with mobile working, puts increased strain on the capabilities and availability of service desk resources
3.
Quality
Consumerization of IT means that users expect the same level of quality from services in the workplace as they receive as consumers outside of work
Our Solution?
At Linkcom we have the flexibility to align our service desk with your requirements and the expert knowledge and skills to ensure you have the right people, processes, and technology to successfully manage your requirements.
1. Reduction of end-user downtime with the support of a fully managed service
2. Increased responsiveness as the main responsibility of the service desk is to help and support end users
3. Customer issues are handled by experts with vast amounts of knowledge and experience
4. The latest technology ensures support is delivered efficiently and effectively.
LINKCOM PACKS
CHOOSING THE RIGHT LEVEL OF SERVICE FOR YOU.
WHAT DOES LINKCOM END USER SERVICE DESK DELIVER?
Our services
We design, build, and manage robust and reliable hybrid cloud environments, helping you bridge the gap between private, shared, and public platforms.
Cloud
Cybersecurity
Our security portfolio is structured to help you effectively discover, prevent, and respond to security threats and build a layered security strategy that fits your business.
We provide expert guidance and infrastructure consulting services to design, optimize, and manage resilient and scalable IT environments.
Consulting
We provide 24/7 managed services and support to keep your IT infrastructure running efficiently. With proactive monitoring and swift issue resolution, we minimize downtime and let you focus on your business.
Managed Services
Let's talk, shall we?
We are here to assist you with any questions or challenges your business faces.
Whether you’re looking to enhance your IT infrastructure, explore new technologies, or optimize operations, our experts are ready to help.
Or you may call us for an apponitment
(+351) 213 100 046
